EAA readiness audit
EAA Readiness Audit for Italian Ecommerce: Behavioural Evidence Before the June 2025 Deadline
Italian ecommerce businesses face a hard compliance date under Decreto legislativo n. 82/2022. OpenScouter runs remote behavioural research sessions with neurodivergent participants and delivers structured audit reports that show exactly where your checkout, product pages, and account flows fail accessibility requirements.
Italian Ecommerce Has a Compliance Deadline and a Usability Problem
Decreto legislativo 27 maggio 2022, n. 82 transposes the European Accessibility Act into Italian law. From 28 June 2025, in-scope Italian ecommerce operators must meet defined accessibility requirements or face enforcement action. The statute is not a future concern. It is a present obligation for any business selling goods or services digitally to consumers in Italy.
Most Italian ecommerce platforms were not designed with neurodivergent users in mind. Checkout flows with multi-step address forms, cart abandonment prompts, and cookie consent banners create friction that neurotypical usability testing never surfaces. Users with ADHD, dyslexia, or low vision encounter barriers at exactly the moments that determine whether a purchase completes.
Compliance documentation alone does not demonstrate conformance. Regulators and courts look for evidence. Behavioural research sessions, with recorded interaction signals, voice narration, and facial expression data, produce the kind of structured, human-confirmed evidence that supports a credible compliance position and, separately, improves conversion.
Italian businesses with more than ten employees or revenue above two million euro that offer in-scope services must comply with EAA accessibility requirements from 28 June 2025
For Italian ecommerce operators, this statute is the operative compliance instrument. It is not a guideline or a recommendation. It sets a specific calendar date and a specific business size threshold that brings a large proportion of Italian online retailers into scope at once. The significance for ecommerce specifically is that digital storefronts, checkout flows, and account management interfaces are precisely the service surfaces the legislation targets. Behavioural research is the most direct way to generate evidence of how those surfaces perform for the users the law is designed to protect.
Our approach
Neurodivergent Panel Recruited for Italian Ecommerce Journeys
OpenScouter recruits participants with ADHD, autism, dyslexia, and low vision to test the specific journeys that matter for Italian ecommerce: product discovery, add-to-cart, checkout with Italian address and fiscal code fields, and post-purchase account access. These testers find barriers that standard QA and neurotypical panels miss entirely.
Three-Stream Behavioural Capture on Your Live Site
Each session captures interaction signals including clicks, scrolls, and rage clicks, alongside think-aloud voice narration and facial expression data processed locally on the participant's device. The three streams are correlated by an AI pipeline to identify moments of confusion, frustration, or abandonment. No synthetic traffic. No simulated journeys.
Human-Confirmed Reports Mapped to EAA Requirements
Every insight is reviewed by a human researcher before delivery. The final report maps behavioural findings to the accessibility requirements relevant under Decreto legislativo n. 82/2022 and the underlying EU Directive 2019/882. Your design and development team receives prioritised, actionable findings, not a raw data export.
What you receive
- Structured audit report mapping behavioural findings to EAA and EU Directive 2019/882 requirements, reviewed and confirmed by a human researcher before delivery
- Session recordings with annotated interaction signals, rage click markers, and scroll depth data across your Italian ecommerce checkout and product page flows
- Timestamped voice narration transcripts from neurodivergent participants narrating their experience of your site in real time
- Facial expression event log, processed on-device, highlighting moments of visible confusion or frustration correlated with specific interface elements
- Prioritised remediation list ordered by severity and estimated implementation effort, formatted for handoff to your in-house design or development team
Frequently asked
- Which Italian ecommerce businesses are in scope for the June 2025 deadline?
- Under Decreto legislativo n. 82/2022, the obligation applies to businesses with more than ten employees or annual revenue above two million euro that offer in-scope digital services. If your ecommerce operation sells to consumers in Italy and meets either threshold, you are in scope. OpenScouter's audit report is designed for exactly that profile of operator.
- Does an OpenScouter audit replace a formal WCAG conformance assessment?
- No. OpenScouter is a behavioural research platform. Our reports provide structured evidence of how real neurodivergent users experience your site. That evidence complements a technical WCAG audit but does not substitute for one. We are deliberately specialised in behavioural and cognitive accessibility. Our reports are evidence, not legal opinion.
- How long does an audit engagement take from brief to report?
- A standard engagement runs from study brief to delivered report in days, not months. The exact timeline depends on the number of journeys in scope and participant availability. Italian ecommerce audits typically cover three to five core journeys: product search, product detail, checkout including Italian fiscal code entry, account creation, and order confirmation.
- Are your participants based in Italy or familiar with Italian ecommerce conventions?
- OpenScouter recruits participants appropriate to the journeys being tested. For Italian ecommerce audits, we ensure participants are familiar with Italian checkout conventions, including codice fiscale entry, Italian address formats, and common Italian payment flows such as bonifico and contrassegno options. Contextual familiarity matters for valid behavioural data.
- How does OpenScouter handle facial expression data and participant privacy?
- Facial expression analysis is processed locally on the participant's device using on-device computer vision. Raw video is not transmitted to OpenScouter servers. Participants are fully informed and consented before any session begins. The output is an event log of expression signals, not identifiable footage. This approach is consistent with GDPR obligations that apply equally in Italy under the Regolamento (UE) 2016/679 as transposed into Italian law.
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